Contact information

Contact Information

JoyStep is operated by KAT SHOPPIKO LTD, trading as JoyStep.

If you have any questions about your order, shipping, returns, or our products, please contact us at:

Email: joystep.shop.uk@gmail.com

We aim to respond within 1–2 business days.

For return requests, please contact us first by email. The return address will be provided once your return request has been approved. Please do not send items back without contacting us first, as returns sent without prior approval may not be accepted.

Business location: United Kingdom